Nonviolent Communication: A Language of Life is a book written by Marshall B. Rosenberg, Ph.D., that presents a communication framework designed to foster empathy, understanding, and conflict resolution in personal and professional relationships. Here are some key ideas from "Nonviolent Communication":
Empathetic communication
Rosenberg introduces the concept of Nonviolent Communication (NVC) as a way to communicate with empathy and compassion. NVC aims to create connections and resolve conflicts without resorting to blame, criticism, or violence.
Four components of NVC
NVC is based on four key components of communication:

1. Observation
The first step involves making objective observations without judgment or evaluation.

2. Feeling
Expressing and understanding feelings in response to observations.

3. Need
Identifying the underlying universal human needs or values that are linked to the feelings.

4. Request
Making clear, actionable requests to meet those needs or resolve conflicts.
Empathy and active listening
NVC emphasizes the importance of active listening and empathetic communication. It involves genuinely understanding and connecting with the feelings and needs of others.
The language of judgments and evaluations
Rosenberg discusses how judgments, evaluations, and moralistic language can hinder effective communication and lead to conflict. He encourages individuals to focus on observations and feelings instead.
The "jackal" and "giraffe" languages
In NVC, Rosenberg uses the metaphor of the "jackal" and "giraffe" to represent two styles of communication. Jackal language is critical, judgmental, and aggressive, while giraffe language is empathetic, compassionate, and focused on feelings and needs.
NVC emphasizes self-empathy, which involves recognizing and understanding one's own feelings and needs. Self-empathy is seen as a foundational step in effective communication.
Conflict resolution
The book provides a framework for resolving conflicts through NVC. It encourages individuals to express their observations, feelings, and needs while making clear and actionable requests to address conflicts.
NVC in various contexts
Rosenberg discusses how NVC can be applied in a wide range of contexts, including personal relationships, parenting, education, workplace communication, and social activism.
Transforming criticism and blame
NVC offers strategies for transforming criticism and blame into productive and empathetic conversations. It encourages individuals to focus on the underlying needs and feelings behind criticism.
Creating compassionate connections
The ultimate goal of NVC is to create compassionate connections with others by understanding their feelings and needs and expressing one's own in a way that fosters understanding and cooperation.

"Nonviolent Communication" provides readers with a practical and compassionate framework for improving their communication skills, resolving conflicts, and building more empathetic and meaningful relationships. It emphasizes the importance of connecting with the feelings and needs of oneself and others to foster understanding and collaboration. The book has been widely used in various fields, including conflict resolution, therapy, education, and interpersonal relationships.